Welcome to The Urban Hoodie Sales FAQ page. We’ve compiled answers to the most common questions about our premium streetwear, shipping, payments, and more. Can’t find what you’re looking for? Hit up our crew at [email protected].
About Our Products
What styles of streetwear do you offer?
We specialize in urban essentials that move with you. Our collection includes:
- Hoodies & Crewnecks (our signature pieces)
- Graphic Tees with urban-inspired designs
- Premium Denim and Cargos
- Outerwear for all seasons
- Footwear and Accessories (Hats, Backpacks)
- Separate collections for Men, Women, and Youth
Are your products unisex?
Most of our core pieces (hoodies, graphic tees, denim) are designed with a unisex urban fit. We also offer specific Men’s and Women’s collections for tailored styles. Check product descriptions for fit details.
Do you offer bundle deals?
Yes! Check our “Bundles” section for curated streetwear packages that save you money while leveling up your urban wardrobe.
Shipping & Delivery
Where do you ship?
We ship globally to urban explorers everywhere, except select Asian regions and remote areas. Our warehouse operates from Milwaukee, USA.
What are my shipping options?
Express Shipping: $12.95 via DHL/FedEx (10-15 business days after processing)
Free Standard Shipping: Orders over $50 via EMS (15-25 business days after processing)
All orders include tracking and take 1-2 business days to process before shipping.
Free Standard Shipping: Orders over $50 via EMS (15-25 business days after processing)
All orders include tracking and take 1-2 business days to process before shipping.
Will I pay customs fees?
International orders may be subject to customs fees depending on your country’s regulations. These fees are the customer’s responsibility – check with your local authorities for estimates.
Payments & Security
What payment methods do you accept?
We accept all major cards: Visa, MasterCard, JCB, and PayPal for secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption and never store your full payment details on our servers.
Returns & Exchanges
What’s your return policy?
We stand by our streetwear quality. If something isn’t right, you have 15 days from delivery to initiate a return. Items must be unworn, with tags attached, in original packaging.
How do I start a return?
Email our crew at [email protected] with your order number and reason for return. We’ll send you a prepaid label if the return qualifies under our policy.
When will I get my refund?
Once we receive and inspect your return, refunds process within 5 business days and appear in your account within 1-2 billing cycles depending on your payment method.
Account & Order Issues
How do I track my order?
We email tracking details once your urban essentials ship. You can also reach out to our customer service squad for updates.
I entered the wrong shipping address. Can I change it?
Hit us up immediately at [email protected]. If your order hasn’t processed, we can update it. Once shipped, address changes aren’t possible.
Do you offer discounts for large orders?
For bulk orders (10+ items), email our sales crew. We love hooking up urban crews and resellers with special rates.
Still Got Questions?
Our customer service squad operates with urban efficiency. Reach us at [email protected] for anything not covered here.
Remember – when you shop with The Urban Hoodie Sales, you’re not just getting premium streetwear delivered to your door. You’re joining a global community of creators and urban explorers.