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Welcome to The Urban Hoodie Sales

These Terms and Conditions (“Terms”) govern your use of theurbanhoodie.com and all purchases made through our site. By accessing our website or making a purchase, you agree to these Terms. Our streetwear is designed for the urban community who value quality, style, and authenticity.

1. User Responsibilities

1.1 Account Information

You’re responsible for maintaining accurate account information and keeping login credentials secure.

1.2 Prohibited Activities

You agree not to:

  • Use our site for any illegal purpose
  • Attempt to gain unauthorized access to our systems
  • Use automated tools to scrape content or place orders
  • Make false or fraudulent purchases

2. Products & Services

2.1 Product Descriptions

We strive for accuracy in product descriptions (including Backpacks, Denim, Graphic Tees, Hoodies, etc.), but colors may vary slightly due to monitor settings. All measurements are approximate.

2.2 Availability

Items are subject to availability. If an item sells out during processing, we’ll notify you and cancel the order.

2.3 Age Restrictions

Youth collections are designed for younger customers, but all purchases must be made by adults aged 18+.

3. Orders & Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse any order.

3.2 Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal. All payments are processed securely.

3.3 Pricing

Prices are in USD and exclude applicable taxes and shipping. We reserve the right to adjust prices.

3.4 Order Confirmation

You’ll receive an email confirmation once your order is placed. Processing takes 1-2 business days.

4. Shipping & Delivery

4.1 Shipping Options

We offer:

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
  • Free Shipping: EMS for orders over $50 (15-25 business days)

4.2 International Orders

We ship worldwide (excluding some Asian countries and remote areas). Customers are responsible for any customs fees.

4.3 Delivery Issues

Report undelivered or damaged packages within 7 days of expected delivery to [email protected].

5. Returns & Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery. Items must be:

  • Unworn, unwashed with tags attached
  • In original packaging
  • Not on our exclusion list (hats, worn footwear, graphic tees without tags, final sale items)

5.2 Return Process

Email [email protected] within 15 days to initiate returns. We’ll provide a return label.

5.3 Refunds

Refunds are processed within 3-5 business days after we receive your return. Original shipping costs are non-refundable.

5.4 Exchanges

Include exchange requests with your return. Exchanges are subject to availability.

6. Intellectual Property

All content on our site (logos, designs, text) is owned by The Urban Hoodie Sales and protected by copyright. Our urban aesthetic is part of our brand identity – don’t steal our style.

7. Liability Limitations

7.1 Product Use

We’re not liable for any injury or damage resulting from product use beyond its intended purpose.

7.2 Website Availability

We strive for 24/7 site access but aren’t liable for temporary outages or technical issues.

7.3 Maximum Liability

Our maximum liability for any claim is limited to the purchase price of the product in question.

8. Privacy

Your privacy matters. Our Privacy Policy details how we handle your information.

9. Changes to Terms

We may update these Terms periodically. Continued use after changes constitutes acceptance.

10. Governing Law

These Terms are governed by Wisconsin law. Any disputes will be resolved in Milwaukee courts.

Contact Us

The Urban Hoodie Sales
570 Woodlawn Drive, Milwaukee, US 53219
Email: [email protected]

Stay fresh,
The Urban Hoodie Sales Crew